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Sales Consultant

Company Name:
T-mobile Authorized Dealer
Job Description Customer Service Representatives resolve a variety of customer inquires such as technical and billing questions for T-Mobile customers and third party partners. They resolve billing, product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution. This position requires strong interpersonal skills, excellence in courtesy and concern, in addition to one call resolution, to create world class customer experiences.
Responsibilities:Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Provides customer satisfaction through effective and timely resolution of a variety of customer inquiries.
Builds customer loyalty through timely and effective one call resolution. Increases revenue through the execution of various sales initiatives.
Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy.
Demonstrates positive and cooperative behavior with customers and coworkers.
Completes training requirements to stay current on existing and new systems and products, to grow skills,and to maintain proficiency on company values and organizational requirements.
Ability to work evenings, weekends, or varied shifts as assigned. This job requires reliable, predictable, and consistent attendance.
Qualifications One year experience in a sales environment, or comparable customer service experience.
Demonstrated competency in Windows based environment, keyboarding proficiency, internet savvy and use of automated systems.
Demonstrated competency in T-Mobile Customer Care applications including but not limited to: Remedy, Samson, T-Community, VASA, QuikView, and Microsoft Outlook.
High School Diploma/GED.

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